FAQ
Do you ship internationally?
Yes, we offer international shipping to many countries.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your package using this number on our website or the respective courier's website.
Can I change or cancel my order once it's placed?
Orders can be changed or canceled within 24 hours of placing them. Please contact our customer service team immediately if you need to make changes.
How do I return or exchange an item?
Please refer to our Refund and Returns Policy for a detailed step-by-step guide on how to return or exchange an item.
What payment methods do you accept?
We accept most major credit cards, PayPal, and other popular payment methods.
Are your sweaters true to size?
Yes, our sweaters fit true to size. We provide a sizing chart on each product page to help you choose the best size for you.
Do you offer gift wrapping or personalized messages for gifts?
Yes, we offer gift wrapping for a small additional fee. You can also include a personalized message at checkout.
How do I care for my sweater to ensure its longevity?
For best care, we recommend hand washing our sweaters in cold water and laying them flat to dry. Avoid bleach and ironing.
Do you have a physical store location?
Currently, we operate exclusively online to provide the best prices to our customers. We do not have a physical storefront.
What if my sweater arrives damaged or defective?
We strive for quality, but if you receive a damaged or defective sweater, please contact our customer service immediately. We'll ensure a replacement is sent to you or offer a refund.
Do you offer any discounts or promotions?
We regularly have promotions and discounts. The best way to stay informed is to sign up for our newsletter or follow us on our social media channels.